Shipping policy

Shipping Commitment

At DreamingUs, we are committed to delivering a reliable and secure shopping experience, including the safe shipment of your orders. To help you stay informed every step of the way, we offer multiple shipping options that include tracking numbers, allowing you to follow your package from dispatch to delivery.

International Standard Shipping

We offer international shipping using cost-effective priority international shipping services. Please allow 3–7 business days for order processing after your purchase has been confirmed.

Estimated delivery times typically range from 15–20 business days, depending on your location. Deliveries do not occur on Sundays or public holidays, and specific delivery dates or times are not guaranteed.

Due to variations in international customs procedures, DreamingUs is not responsible for delays, losses, or issues once a shipment has departed from our warehouse. If you experience tracking delays or believe your package may be lost, we recommend contacting the shipping carrier directly. If necessary, you may also file a claim with the carrier.

For higher-value orders, we may choose a shipping method that requires a signature upon delivery to ensure added security.

If you would like to request door-to-door tracking confirmation for your international shipment, please contact our customer support team at  prior to shipment.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to monitor the progress of your shipment until it reaches you.